Reference

What You Agree To When You Use r24myr

These terms set out the rules that apply to your r24myr account — how we manage your wallet, what we expect from you, and what you can expect from us.

Account eligibilityWallet & payment rulesFair use conductAccount securityContact & disputes
r24myr What You Agree To When You Use r24myr
DATA & ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Account Verification We verify identity before processing withdrawals. You will be asked to confirm details through your registered contact method — typically a one-time code sent to your phone or email.
Data Retention Account records, transaction logs, and wallet activity are retained for the period required by applicable law. You may request a summary of data we hold by contacting support with your account ID.
Cookie & Session Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie consent through your browser settings at any time.
Requesting Changes To update personal details or request account data correction, raise a ticket via live chat or email with your account ID. We aim to action valid requests within the timeframe set by applicable law.
TERMS CONTACT

Reach Us About These Terms

Live Chat Open live chat directly from your account dashboard for queries about specific clauses, account status, or wallet disputes. Available during operating hours.
Email Support Send detailed terms or payment-related questions to our support address. Include your registered account ID so we can locate your record without delay.
Account Help Centre The Help Centre in your account settings addresses common terms questions — wallet rules, eligible regions, account conduct — before you need to contact the team.

Common Questions About Our Terms

These terms apply to every registered r24myr account holder. Access and use of the lobby — including deposits via Boost or GrabPay — means you have accepted them in full.

We publish updates to these terms on this page. Continuing to use your account after an update is published constitutes your acceptance of the revised terms. Check this page periodically.

If we close your account for a breach, the balance is reviewed. Where no breach is confirmed, uninvested funds are returned to your registered payment method — Touch 'n Go eWallet, Boost, or GrabPay.

Contact us via live chat or email with your account ID and a written request. We will respond within the period required under applicable local law for data access requests.

Access depends on local law at the location where you are using the account. Players in George Town or Johor Bahru should confirm eligibility under their applicable local rules before use.

Disputes are subject to applicable law in the jurisdiction governing your account. Raise any disagreement with our support team first — live chat and email are both available for formal dispute submissions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.