Reference

How r24myr Handles Your Personal Information

At r24myr, we collect only what we need to run your account and process your transactions — nothing more.

Account Data ProtectionTouch 'n Go eWallet & Boost PrivacyYour Rights, ExplainedClear Retention PeriodsDirect Contact Path

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What We Collect and Why It Matters

r24myr Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we record your registration details, device identifiers, and transaction history so your wallet stays accurate and your sessions remain secure. Payment data tied to Touch 'n Go eWallet, Boost, or GrabPay is processed through their respective platforms; we receive

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only confirmation tokens and transaction references, not your full eWallet credentials. We also log IP addresses and browser session data for fraud detection and account recovery purposes. Where Malaysian law requires us to verify your identity before processing a withdrawal, we hold a copy of that
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verification document for as long as the law obliges. Cookies on our site track session state and preferences only — we do not sell browsing data to advertisers. You can clear these at any time through your browser settings. If you are accessing our platform from
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a region where local law restricts online gaming, eligibility depends on that local law and the service is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

DATA HANDLING STANDARDS

How We Protect and Manage What We Hold

Your account security is maintained through SSL encryption on all connections and OTP verification for login and withdrawal requests. We keep your data only as long as it serves a clear purpose — active account management, legal compliance, or dispute resolution. Once that purpose lapses, records are removed on a scheduled basis.

Encryption in Transit All data between your device and our servers travels over SSL. This covers login, deposit steps via GrabPay or Boost, and every account update you make.

Cookie Control Session and preference cookies keep your lobby state intact across pages. You can review and clear them from your browser at any time without losing your account.

Retention Schedule Transaction records tied to Touch 'n Go eWallet and FPX payments are held for the period required by Malaysian financial regulations, then deleted on schedule.

Access and Correction You can request a copy of the personal data we hold or ask us to correct inaccurate details. We aim to respond within a reasonable period after verifying your identity.

Common Questions About Your Privacy Rights

These are the questions we hear most from our account holders about how their data is stored, who can see it, and how to exercise their rights. If your question is not covered here, reach us via live chat or email.

We collect your name, email address, contact number, and device identifiers needed to create and secure your account. Payment method details like Touch 'n Go eWallet references are held as transaction tokens only.

We share data only where necessary — with payment processors like GrabPay or Boost to complete transactions, and with authorities where Malaysian law requires it. We do not sell personal data.

Submit a data access request through live chat or our support email with your registered account details. We verify your identity first, then provide a summary of the data we hold.

You may request deletion of data we are not legally required to retain. Records tied to financial transactions must be kept for the period Malaysian regulations specify before they can be removed.

Transaction and identity verification records are held for as long as applicable Malaysian law requires. Non-essential preference and session data is cleared when your account is closed.

No. Boost and DuitNow transactions are processed on their own platforms. We receive only a confirmation reference and transaction amount — your eWallet credentials never pass through our servers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appr24myr App

How r24myr Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage What We Hold

Common Questions About Your Privacy Rights

01 What personal data does r24myr collect when I open an account?

02 Does r24myr share my data with third parties?

03 How can I access the personal data you hold about me?

04 Can I ask r24myr to delete my account data?

05 How long does r24myr keep my data after I close my account?

06 Are my Boost or DuitNow payment details stored on r24myr's servers?

Privacy Policy

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