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The Rules That Govern Your Account at r24myr

Everything in your r24myr account — from how deposits via Touch 'n Go eWallet or Boost are processed to how disputes are handled — operates under the terms set out here.

Account TermsPrivacy & DataJurisdiction ConditionsCookie PolicyContact Rights
r24myr The Rules That Govern Your Account at r24myr
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you need to raise a data request, query a term, or flag a compliance concern, these are the direct paths we keep open. We aim to respond to legal and data-related queries within the timeframe required by applicable law — responses go to your registered account email address.

Live Chat Open the live chat widget from any page while signed into your account. For legal queries, select the Account & Policy topic from the chat menu to route your message correctly.
Email Support Send legal queries, data access requests, or account closure notices to the support address listed in your account dashboard under Contact Us. Include your account ID in the subject line.
In-Account Request Form For formal data requests — access, correction, or deletion — use the Request Form in your account settings under Privacy. Submissions are logged with a timestamp for your records.
ACCOUNT SECURITY STANDARDS

How r24myr Handles Data, Cookies and Account Security

These four areas reflect the operational standards we hold across every account on the platform. Players in George Town and elsewhere in Malaysia can expect the same data handling and security practices — no regional exceptions apply within our supported access zones.

Data Retention We keep your account data only as long as legally required. Once the retention period ends or your account is closed, personal data is deleted or anonymised in line with applicable law.
Cookie Usage Cookies on r24myr track session state and payment flow — for example, keeping your Touch 'n Go eWallet or GrabPay selection active across pages. You can manage cookie preferences from your browser settings at any time.
Account Security Every login uses an OTP sent to your registered mobile number. SSL encryption covers all data in transit, including payment confirmation steps for Boost and DuitNow transfers through your account wallet.
Requesting Changes To correct, access, or delete your data, submit a request via the in-account Privacy form. We confirm receipt by email and complete the action within the period required under applicable Malaysian data law.

Common Questions About Your Rights and Our Terms

These are the questions we get most often about account terms, data rights, and how legal conditions work on r24myr. If your question is not here, reach us via live chat or the in-account request form.

These terms apply to anyone who opens and uses an r24myr account. Access is available only where local law in Malaysia permits online gaming activity — it is your responsibility to verify this before registering.

Yes. Submit a data access request through the Privacy section of your account settings. We will confirm receipt and provide the data within the period required by applicable law, sent to your registered email.

Payment instructions are processed through the respective payment rail — Touch 'n Go eWallet, Boost, or GrabPay — and we hold only the transaction reference. We do not store full wallet credentials on our servers.

After account closure, we retain only the data we are legally required to keep. Everything beyond that retention period is deleted or anonymised. You can request confirmation of this via the in-account Request Form.

We notify you through your registered account notification channel before any changes take effect. If you do not agree with the updated terms, you have the right to close your account before the changes apply.

Contact us via live chat and select Account & Policy, or email us with your account ID as the subject. Legal disputes are handled under the governing law stated in the full terms document you accepted at registration.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.